FAQ

DC Site Services operates on project (event) based work. This means that job roles vary depending on the site and the contract obtained by DC Site Services. You will be given a briefing on-site and may also be given a stewarding handbook including all health and safety regulations that you should implement within your role. As a steward you will be expected to be professional, courteous and attentive towards the public. You may also be working alongside other contractors to assist you in your role. You will be expected to get to know your surroundings as you will be a point of contact for the public. There are several things to consider such as:

• Location of toilets/utilities
• Nearest cash point
• Lost and found/ info point
• Nearest entrance/exits
• Food courts
• Medical assistance

Listed below are some of the standard job roles, however this is not a fully comprehensive list and jobs may occur outside of these categories.

 Arena Stewarding:

• Maintain crowd control
• Look out for any suspicious activity and unusual packages.
• Respond quickly and efficiently to incidents and occurrences.

 Campsite Stewarding:

• Meet and greet all festival goers.
• Advise customers where to camp/set up.
• Respond to public requests.
• Look out for any potential hazards that can harm you or others within the campsite.
• Work with fire tower marshals and make sure all fire lanes are clear.

 Fire towers/Marshalls:

• Oversee the campsite from a fire tower (working in pairs or alone), look out for any potential hazards within the campsite or festival site.
• Work closely with a campsite steward or the campsite manager, who can get a closer look to check if the fire lanes are clear.
• You may have to use a fire extinguisher to extinguish small fires.

 Wristband Exchange:

You are the first point of contact for anyone entering the festival/event.

• Check tickets
• Receive payments or scan prepaid tickets
• Place wristbands on the public.

Urban Stewards:

• Be polite and friendly to all the event goers and make sure they respect their surroundings
• Making sure nobody urinates or throws rubbish in the street and direct them to the nearest toilet facility/bin.
• Encourage all event goers to be courteous of residents and not be too noisy while entering/leaving the site
• Discourage event goers from loitering in residential areas and direct them back to the event site, or the nearest station or public transport hub if the event is finished.

 In the course of your work you may need to deal with several common issues:

• Medical emergencies
• Fire emergencies
• Aggressive/intoxicated behaviour

Unless you are qualified or can comfortably handle the situation, relay any of the above to a team leader. (this may include the use of radio communication)

• Unauthorised vehicle/personnel movement

All vehicles/personnel should be properly accredited in accordance to site/event rules.

• Working in non-event areas (Urban/highways)

You may encounter resident issues which should be dealt in the same manner as any other.

• Event Management

Know the key people running the event/festival; they may ask you to do change your approach to benefit the public.

• Disabled access

Know all disabled access routes, treating them with the same quality of service as anybody else.

Any other useful information will be provided during the on-site briefing and enclosed in the stewarding handbook you will receive.