Posted on Tuesday, October 21, 2025
Staff Survey Results Newsletter 2025!
Thank you to everyone who took part in the 2025 staff survey, your feedback has a direct impact on the direction we take with our policies, and we appreciate you taking the time to participate. The winner of this year's survey is Jordan Southgate! Congratulations, a prize is on its way to you!
We’re pleased to share that in a number of categories the feedback received has consistently improved. We’re especially pleased with the following statistics:
Last year 98.1% said they knew where to find the assigned group and the event information packs on DCSS PAAM. This year that figure has increased to 100%
Last year 70.4% were happy to use What3word as a tool to locate meeting points onsite. This year 82.1% are now utilising this app.
In 2024, 88.9% of staff stated they were familiar with the cancellation process, this year that figure has crept up to 89.7% Similarly, last year 96.3% stated they understood the attendance check procedure, this continues to get better with 97.4% this year (our office team thanks you!)
Those who would be interested in stepping up into the role of Team Leader this year has increased by more than 4%, and those who would like to dip their toes in the onsite admin role has also increased by 2%
And our most exciting statistic yet, in 2024 88.9% said they would return to work with DC Site Services. This year this figure has increased to 97.4%! Similarly, 94.9% said you would recommend us to a friend, up from 92.6% last year.
As fun as watching the numbers increase is, your comments are what really make us smile and we’d like to share a few of the best…
When it comes to communication with the office team:
“The office team are super responsive and definitely require a shout out for being the best” - Helen Bryne.
Describing your experience with Team Leaders and Managers:
“Very good – made to feel welcome (inclusive member of the team)” - John Fenner
What our Managers could do to improve your experience:
“To be honest they could not do much more as they always ensure we enjoy the festival .” - Paul Douglas
When it comes to catering:
“I really value that DC provide food as this is definitely not standard in the industry. It helps me to feel cared about as a worker and sets me up well for a good day of work. I'm especially grateful to Yvonne, caterer at Glastonbury who continued to work despite tragic personal circumstances hitting her this year.” - Liv
On welfare facilities:
“Brilliant at events they are provided at” - Dave Hart
On briefings:
“Big Feastival - yes, was my first event with DC and all the info needed was provided” - Laurie Neale
Communication between DC and staff onsite:
“All events I worked at had good communication between co-workers, team leaders and the event organisers. I was always treated with respect and dignity. - Matthew McElroy
“Yes for all the events I did it was excellent!" - Jordan Southgate
On how DC Site Services compares to other contractors:
“You are very much up with the best.” - Nik Sternberg
“I sometimes do car parking with another company, but even though they are nice it's definitely not the same like in DC you're one big-ass family and everyone is equal regardless of who you are and where you come from.” - Emma Harris
And finally, fondest memory of working with DC Site Services:
“The care and kindness the management showed me and having fun.” - Maureen Beckles
“The connections we made with others working for DC on site, everyone was really friendly and welcoming” - Tina Penn
“Too many! But feeling part of a fantastic team in high profile events." - John Constandinou
Thank you again, crew.
